Privacy policy

This privacy policy explains what to expect when Devotion Digital Pty Ltd collects personal information about you when you visit www.devotion.com.au (direct or by way of a redirect) or its subdomains. This privacy policy applies to the websites and all products and services offered by Devotion.

Devotion is committed to protecting your personal information. Whenever you provide such information, we will only use your information in line with all applicable data laws. Your information will be kept in a secure environment, and access to it will be restricted according to the 'need to know' principle.

When you visit www.devotion.com.au (direct or by way of a redirect) or its subdomains, Devotion may collect information about how you use the website and the device(s) that you use to access the website. This typically includes the following information about you:

• the Internet domain, registered company (if applicable), GeoIP information, and internet address of the computer you are using;
• identification of the page or service you are requesting;
• the type of browser and operating system you are using;
• date and time of access;
• the Internet address of the website from which you arrived at our website;
• cookies information.

The policy

Devotion's website - www.devotion.com.au (referred to in this "privacy policy" as "the website") is owned and operated by Devotion Digital Pty Ltd, who is referred to in this policy as “we”, “us”, “our” and similar grammatical forms.

1. We respect your privacy
   1. We respect your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
   2. "Personal information" is information we hold which is identifiable as being about you.
      
2. Collection of personal information
   1. We will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
   2. You may provide basic information such as your name, phone number, address, and email address to enable us to send information, provide updates, and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
   3. Additionally, we may also collect any other information you provide while interacting with us.
      
3. How we collect your personal information
   1. We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
      
4. Use of your personal information
   1. We may use personal information collected from you to provide you with information, updates, and our services. We may also make you aware of new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
   2. We may contact you by a variety of measures including, but not limited to, telephone, email, SMS, or mail.
      
5. Disclosure of your personal information
   1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
   2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request.
   3. We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Devotion Digital Pty Ltd, www.devotion.com.au, its customers or third parties.
   4. If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
   5. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
      
6. Security of your personal information
   1. We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
   2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
      
7. Access to your personal information
   1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@devotion.com.au.
   2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
      
8. Complaints about privacy
   1. If you have any complaints about our privacy practices, please feel free to send in details of your complaint(s) to Level 1, 168 Oxford Street, Paddington, New South Wales, 2021. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
      
9. Changes to Privacy Policy
   1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
      
10. Website
    1. When you visit our website
       When you come to www.devotion.com.au (direct or by way of a redirect) or its subdomains, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
       
    2. Cookies
       To make www.devotion.com.au and its subdomains work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site, respond to surveys, or participate in polls. It enables our website to remember your actions and preferences over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org.
       
       1. Why do we use “cookies” and other web use tracking technologies?
          1. When you access our website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our website can recognise your computer when you next visit our website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address, or email address; they merely identify your computer to our website when you visit us.
          2. We can also log the internet protocol address (IP address) of visitors to our website so that we can work out the countries in which the computers are located.
          3. We collect information using “cookies” and other tracking technologies for the following reasons:
             • to help us monitor the performance of our website so that we can improve the operation of the website and the services we offer;
             • to provide personalised services to each user of our website 
             • to make navigation through our website easier and more rewarding to the user; and
             • when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
          4. Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
          5. In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the website, deliver advertisements on and through the website, and so on.
       2. What are your choices regarding cookies?
          1. If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.
             
    3. Third-party sites
       Our site may, from time to time, have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Devotion Digital Pty Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Contacting us

If you have any questions about this Privacy Policy, please contact Devotion at:

Devotion
Level 1, 168 Oxford Street
Paddington NSW 2021
Phone: 02 9356 7900
hello@devotion.com.au

This policy was:

• Last updated on 16 October 2020 
• By Andrew Whitehead, Creative & Managing Director